Why Us | 10 Things you should know about G*FURN
HEADQUARTERED IN MONTREAL | WAREHOUSES IN CANADA AND USA
We ship from Canada or USA. No duty or brokerage charges for our North American customers. (USA starting on 1st of October 2017)
A PURE-PLAY ONLINE BUSINESS MODEL
We operate exclusively online to keep our prices as low as possible.
ALWAYS THE HIGHEST STANDARDS
CUSTOM-BUILT TO YOUR PERSONAL PREFERENCES
Large spectrum of materials and colors for individual choice.
DIRECT FROM THE MANUFACTURERS
Our handmade, custom-built products are carefully sourced from manufacturers that must comply with our stringent quality control standards.
We want you to be happy with the colors you select and the quality of our materials, which is why we are pleased to offer small sample swatches of the leathers and fabrics (stock permitting). Shipping will be free.
PREMIUM/WHITE GLOVE DELIVERY
We pay a premium to leading furniture delivery companies to ensure the best service possible for bulky products.
SATISFACTION GUARANTEED – 7-DAY MONEY BACK GUARANTEE
We want you to be happy with the products you buy from us. If for whatever reason you are not, you have 7 days to return your items to us and we will refund you.
PEACE OF MIND – 1 YEAR WARRANTY
All our products come with a 1-year warranty. So you can feel confident in your purchase.
EXCELLENT CUSTOMER SERVICE
Our customer service team is here every weekday from 10:00-17:00 to help with any questions. Call us on 1-855-55G-FURN (1-855-554-3876) or email us at [email protected] - we will reply to emails within 2 working days.
SAFE & SECURE TRANSACTION
Our payment process use a very strong encrypted SSL that ensures an extremely safe transaction when paying with a credit card online. Also, we do not store any credit card numbers on any of our databases or servers.