FAQs
ABOUT GFURN
Who is GFURN?
GFURN is a Montreal-based company with office and warehouse in Montreal, Quebec, Canada. We strive to become an online platform of design furniture at affordable prices. Our mission is to create a shopping experience and a brand that our customers can rely on bringing high quality and excellent service.
Do you have any stores or showrooms?
In order to keep prices as low as possible, we operate exclusively online and pass our savings on to you. By eliminating these overheads, we are able to offer prices far lower than traditional retailers and other online retailers who have expensive showrooms that add to the cost of your purchase. Our website is designed to provide you with a shopping experience that rivals that of any showroom. The cost of maintaining a showroom would prohibit us from achieving our primary goal : offering the very best in design, quality and materials used at an affordable price. Purchasing from GFURN is risk free, as all products come with a 7-day money back guarantee and 1 year warranty.
Where are you located?
Our warehouse is located in Montreal, Quebec, Canada. We use an extensive network of freight professionals, so we ship to customers all over North America.
Where are your products made?
GFURN sources materials all over the world. Our products are manufactured in Asia.
How do I know that the quality is good without seeing the furniture?
We hand select the leather, test the foam, carefully select our workers to ensure quality above all things. We are very proud to provide the public with a selection of goods that will look terrific and last for many years to come. However, if for some reason you are not satisfied with your purchase please feel free to contact us and let us know. GFURN offers a 7-day money back guarantee if you are not satisfied with your purchase.
PRODUCTS
Do your products come ready-to-assemble?
In order to provide our customers with quality products at great prices, many items are ready-to-assemble.
How can I care for my products?
For comprehensive information regarding care and maintenance of your products, please read our section Care Maintenance.
PURCHASING & ORDERS
Are your prices in Canadian dollars ($CAD)?
All prices listed on our website are in Canadian Dollars ($CAD).
Do prices include taxes?
Prices displayed do not include taxes. Sales taxes must be added to all sales in Canada. Customers from Québec pay GST and QST. Customers from Ontario, Nova Scotia, New Brunswick, and Newfoundland pay HST. Customers from British Columbia, Alberta, Saskatchewan, Manitoba, PEI, Nunavut, Northwest Territories and the Yukon pay GST.
Foreign orders may be subject to import duties and taxes, which are levied once a shipment reaches its destination country. gfurn does not charge or collect duties/taxes for goods shipped to international destinations (outside of Canada). These taxes are paid by the customer upon arrival of the items to their destination country.
Do you offer volume discounts?
GFURN provides volume discounts for interior designers, architects, and businesses requiring large quantities of product(s). Volume discounts also apply to commercial furniture, hotel furniture, club furniture and office fit-outs. You can contact us via our page Business Customer or email us at b2b@gfurn.com for special wholesale pricing and we will get back to you shortly.
I am ready to make my purchase, what do I do?
Make sure your items are in your shopping cart and click the ‘checkout’ button. By creating an account, you will be able to manage your invoices and order history for this order and all future orders.
MATERIALS
Do you use genuine leather for all your items?
Yes, we only use genuine top-grain or aniline-dyed leather for all items unless otherwise noted in the product description. For more information, please read our section Our Materials.
What is the difference aniline and semi-aniline leather?
Both types of leather are immersed in vats of aniline dye, which penetrates the hide so that the color permeates all the way through it.
Aniline leather receives no further treatment after dyeing, so it remains very soft and has a highly natural look. This natural look will improve with age and will create, over time, a wonderful patina. Aniline dyed leather comes with various names depending on the manufacturer or the furniture company. You may come across names like premium aniline, naked aniline, aniline full grain, or true aniline, they are all the same. Aniline is leather that has been dyed all the way through. It has no artificial top polyurethane layer or anything stamped or applied to its surface.
With semi-aniline leather, a clear, thin protective coating is applied to the top of the hide after the initial dyeing process to help the leather resist stains and fading. Semi-aniline leather is more hard-wearing than pure aniline leather and therefore a good choice for family homes where everyday wear-and-tear might be heavier than usual.
PAYMENT
Which secure payment methods do you accept?
We accept payment via Credit Card (Visa, Mastercard and American Express) and Paypal. Payment information is encrypted and protected by an SSL certificate provided by Shopify. Credit cards will be charged upon check out in full. We may also accept bank wires for special orders. Please contact us if you would like to use bank wires. Payment information, including credit card information is never stored or saved by GFURN under any circumstances. Orders will be processed once the proper funds have cleared.
Please remember the address in the billing section of the order form must match the address on file with your credit card company. For more information, please read our sections Payment and Privacy policy.
Is it safe to make credit card payments on your website?
We strive to ensure that every credit card transaction occurs within a secure environment. GFURN payment system has a 128-bit SSL security encryption certification provided by Shopify, which is Level 1 PCI Compliant. This will protect your sensitive information, including banking and credit information. We do not store your credit card information after your order is complete.
DELIVERY
Where do you ship?
GFURN will ship products to any address in Canada and continental United States. Shipment to a P.O. Box, however, will be refused.
We are also able to ship our products anywhere in the world. We can send them either air or ocean freight. You will need to contact us in order to receive a rate quote.
What is the expected delivery time if I order today?
All our products in stock are shipped within 1/2 business days. On every product page, you can check the delivery time. If you order a custom-made product, the delivery will vary between 9 to 13 weeks. This time is an estimate and is not contractual. For more information, please read our page Delivery.
How much will I pay for shipping?
All our pricing includes FREE shipping on orders above $1,000 (before taxes) within Canada and continental United States.
Delivery charges are added to the cost of the product if the total order (before taxes) is less than $1,000. We charge a flat $29 delivery fee for orders below $1,000 (before taxes), whatever the delivery address in Canada, except for Yukon, Northwest Territories and Nunavut, where you will need to contact us for a quote, and a flat $49 delivery fee for clients in continental United States. All shipping costs are inclusive of insurance.
How will my order be shipped?
We use leading furniture delivery companies to handle our orders, each one selected depending on the final destination, weight and size of the products.
How can I track my order?
Upon dispatch of your products from our warehouse, you will receive an email with your tracking number and a link to our couriers website which will allow you to track your products in transit. We are also always happy to track your order for you if you call us.
What if I am not home when my package arrives?
Depending on the carrier, additional delivery attempts will be made. Redelivery fees may apply if someone is not available to accept delivery. If your order has shipped and you are unable to receive your shipment over an extended period of time, additional storage fees may incur. Alternatively, your shipment may be rerouted back to us, thus incurring fees for re-shipment of your order.
Will I have to sign for my delivery?
Yes, you will be asked to sign a delivery form, in which you confirm that the product(s) was delivered in the correct condition (without obvious defects or damage).
How do I change my shipping address after my order has been placed?
If you wish to change the address or any other delivery details before the indicated delivery date, you must send an email to info@gfurn.com to notify GFURN of this at least 48 hours prior to delivery. In this notification, you must mention the order number and the relevant product. GFURN will confirm the change by phone or email, or refuse if the change is not in accordance with these Terms and Conditions or if there is another legitimate reason to refuse the change.
RETURNS
What is your refund policy?
Our aim is that you are satisfied with everything you purchase from our online store. In the circumstance where you are not satisfied with the quality or condition of our products, you may return the item(s) within seven (7) days for a full refund of the purchase price less shipping cost from and to GFURN – no questions asked. For more information, please read our section Returns.
What are the shipping charges in case of returns?
You can return your item(s) within seven (7) days. If the product(s) is not damaged or faulty, and you simply decided that you do not want it anymore, you will receive a full refund, less the inbound and outbound associated shipping costs. Shipping costs will vary according to the item(s) and your location.
If my order is received and I find that something is damaged, what do I do?
We take great care to make sure your items are shipped safely. Each order is insured in the unlikely event that damage occurs during the shipping process. While cases are rare, damages do happen once in a while. Each customer needs to carefully inspect their order before the delivery person leaves. If there is any damage or if any product is defective, please refuse delivery and note it on the receipt with ‘Damaged Upon Arrival’. In order to process your claim, please send us up to three (3) pictures including one of the box that the item shipped in, to claims@gfurn.com. We will cover all associated freight costs if the claim is accepted. Make sure to keep all of the original packing material. After delivery is refused, our customer service staff will file a claim and work with you in a timely manner to arrange a replacement or refund at no extra cost to you.
What if there is a problem with my order?
If we mistakenly sent you the wrong piece, we will send you the correct item and arrange for pickup of the wrong item at your earliest convenience.
If you simply ordered the wrong item (the wrong model or color), send it back (with an Return Authorization Form) and we will refund you or send you the correct piece. Please read our section Returns for additional details.
CANCELLATION
What is your cancellation policy?
All our products are customized to your personal specifications. You may cancel your order with us up to the end of the seventh (7) day from the date your order was placed. After seven days, your order will be put into production at our factory. Once the order has gone into production, it cannot be cancelled. To cancel your order you must notify us in writing to cancellation@gfurn.com quoting your name and order reference number. We will refund you once the transaction cancelled. For more information, please read our section on Returns.
WARRANTY
Are your products covered by a warranty?
We understand that quality makes all the difference and we stand by what we sell. All GFURN products are backed by a twelve (12) months comprehensive warranty. Our products are manufactured using high-quality materials and an independent quality auditor is used to supervise the entire production process. For more information, please read our section Warranty.
PRIVACY
What is your privacy policy?
We do not share your personal information with any third parties. Your information is used for your shopping experience only. Your personal information will only be used to process and ship your order. Please read our section Privacy policy.
What are you doing to protect my privacy?
GFURN is committed to respecting your online privacy. We recognize your need for appropriate protection and management of any personally identifiable information you share with us. Please read our section Privacy policy.
What are cookies? Do I need to enable cookies in my browser?
Cookies are small amounts of data that are sent from a website to your browser and stored on your computer’s hard drive. Your browser’s preferences usually have ‘cookies enabled’ (meaning each website can send its own cookie to your browser). Cookies cannot access your personal information, but instead use anonymous unique identifiers. Cookies need to be enabled on your browser to allow you to add products to your cart and access your account information. If you are using a public computer, or share your computer with others, be sure to log out before leaving your computer unattended to protect your account information. You can log out by clicking the ‘Logout’ link in the top right hand corner of the page. To find out more about how we use cookies, please read our section Privacy policy.
Will my information be sold to third parties?
Your information will not be sold or passed on to third parties. Your privacy is important to us. Please read our section Privacy policy to know how we protect your privacy.