Terms & Conditions
The website https://gfurn.com (the ‘website’) is owned and operated by GFURN inc. (referred as ‘GFURN’, ‘we’, ‘our’, ‘us’ or the ‘Company’). GFURN provides services to you subject to the following Terms and Conditions. These Terms and Conditions apply to :
- any use of the website
- the sale of products through the website and the delivery of these products
For each of these activities, these Terms and Conditions shall be the only applicable conditions excluding any other, unless explicitly agreed otherwise between the parties. Users of the website are deemed to read, understand and agree to the applicable Terms and Conditions. GFURN reserves the right to amend and change these Terms and Conditions. The amended Terms and Conditions will be immediately applicable when they are uploaded on the website, and apply to any orders placed subsequently. In any case, orders can only be placed after the customer has explicitly accepted the applicable Terms and Conditions.
PLACING AN ORDER
The products offered for sale are described in the catalogue published on the website. The catalogue gives an accurate representation of the products using images as well as a description of the product characteristics.
As our furniture pieces are handcrafted, you can customize your furniture by choosing the fabrics, leathers and veneers you love. GFURN will not be held liable for any variation that may arise in comparison to images shown on our website and the actual product. All images displayed are of actual product sold and all attempts are made to display a true likeness of products. You acknowledge and agree that all images and descriptions on our website and associated materials are approximates only and GFURN accepts no responsibility whatsoever for any deviations in dimensions, weights, quantities, colors or specifications or the like in relation to the products that have been delivered to you.
To order a product, the customer must complete the order procedure on the website. Once you have placed an order, we will send you an email confirming the order. This email also contains a summary of the order.
Our order acknowledgement is not a contract and does not constitute an acceptance of your order, but only a record of your offer to purchase a particular product at a particular price. After you place an order, GFURN will determine whether or not to fulfill the order and GFURN may refuse or limit your order for any reason. By placing your order, you agree to accept all Terms and Conditions set forth anywhere on this website. GFURN reserves the right to accept, refuse, or limit your order for any reason, including, but not limited to, credit review, the unavailability of a product or errors in the prices and product descriptions posted on this website. By placing your order, you agree that GFURN total liability, under any legal theory or claim, shall be limited to the purchase price actually paid to GFURN for the product giving rise to GFURN liability.
GFURN is an online business and will primarily communicate with customers via email. It is the customer’s responsibility to ensure the correct contact details are entered and that the nominated email address is regularly checked for correspondence.
All prices listed on our website are in Canadian Dollars ($CAD). Prices displayed do not include taxes. Sales taxes must be added to all sales in Canada. Customers from Québec pay GST and QST. Customers from Ontario, Nova Scotia, New Brunswick, and Newfoundland pay HST. Customers from British Columbia, Alberta, Saskatchewan, Manitoba, PEI, Nunavut, Northwest Territories and the Yukon pay GST. Depending on the total amount of the order and the delivery address, delivery charges may not be included. For more information on delivery charges, please read below our section Delivery and our page dedicated to Delivery. The total price, including sales tax and delivery, will be displayed and confirmed upon checkout before the order is confirmed. Payment of the total price must be made in full before order is processed.
FOREIGN TAXES AND IMPORT DUTIES
Products are shipped from our warehouse located in Montreal, Quebec, Canada. Foreign orders may be subject to import duties and taxes, which are levied once a shipment reaches its destination country. You must check with your local authorities to find out what charges are applicable. GFURN does not charge or collect duties/taxes for goods shipped to international destinations. These taxes are paid by the customer upon arrival of the items to their destination country.
GFURN will ship products to any address in Canada and continental United States. Shipment to a P.O. Box, however, will be refused.
All our pricing includes FREE shipping on orders above $1,000 (before taxes) within Canada and continental United States.
Delivery charges are added to the cost of the product if the total order (before taxes) is less than $1,000. We charge a flat $29 delivery fee for orders below $1000 (before taxes), whatever the delivery address in Canada except for Yukon, Northwest Territories and Nunavut, where you will need to contact us for a quote, and a flat $49 delivery fee for clients in continental United States.
We pay a premium to leading furniture delivery companies to ensure the best service possible. All shipping costs are inclusive of insurance.
If you are ordering from outside North America, please send us an email at firstname.lastname@example.org and we will quote you our best rates for shipping.
We believe your purchase deserves a special degree of handling and care. We use leading furniture delivery companies to handle our orders including Canpar, UPS, Day & Ross, Maritime Ontario, FedEx Freight, XPO Logistics, each one selected depending on the final destination, weight and size of the products.
Process of delivery
The carrier will call you to schedule a time for the delivery, either in the morning or in the afternoon, but not at an exact time. GFURN is not responsible for the delivery times of products. Once products have been dispatched, it is the customer's responsibility to liaise with GFURN's nominated carrier company in relation to date of delivery and to make themselves available to take delivery during the time slot appropriated. If, for any reason, our shipping partner cannot reach you at the agreed time of delivery, you will need to re-arrange the delivery. We are not responsible for any additional delivery costs incurred. Upon delivery, you will be asked to sign a delivery form, in which you confirm that the product was delivered in the correct condition (without obvious defects or damage).
It is your responsibility to inspect all items at the time of delivery, and any claims should be made within 24 hours.
Our policy is to keep you informed. When your order is dispatched, we will contact you by email with the relevant tracking information so you can keep a close eye on your delivery. You will also receive a call from one of our professional furniture carriers to confirm a suitable time for delivery.
Change of address
If you wish to change the address or any other delivery details before the indicated delivery date, you must send an email to email@example.com to notify GFURN of this at least 48 hours prior to delivery. In this notification, you must mention the order number and the relevant product. GFURN will confirm the change by phone or email, or refuse if the change is not in accordance with our Terms and Conditions or if there is another legitimate reason to refuse the change.
GFURN nor the transporter can be held responsible if the delivery cannot take place as a result of the incorrect address or other delivery information provided by the customer. GFURN is not responsible for delays due to strikes, legal lockouts, or other discomforts caused by its suppliers. In the case of these inconveniences and other events of force majeure, the delivery period shall be extended in accordance with the duration of the disturbance. To the extent permitted by law, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
We recommend that you check the dimensions of access points to your home before ordering large items of furniture. You are responsible for determining that merchandise will fit through doorways, staircases, corridors and lifts. Dimensions for our products are listed with the product description.
TRANSFER OF OWNERSHIP
Title and risk in the products pass to the customer on signing for delivery of the products.
All our products are customized to your personal specifications. You may cancel your order with us up to the end of the seventh (7) day from the date your order was placed. After seven days, your order will be put into production at our factory. Once the order has gone into production, it cannot be cancelled. To cancel your order you must notify us in writing to firstname.lastname@example.org quoting your name and order reference number. We will refund you once the transaction cancelled. If the order is cancelled after 7 days, we will deduct 10% of the order value from the refund.
At GFURN, quality is our priority, and as part of our customer service commitment we offer an unconditional return policy. All our products can be returned during the 7-day period that follows the delivery. You may return your products for any reason. Please keep in mind the following terms:
7-Day Money Back Guarantee
Our aim is that you are satisfied with everything you purchase from our online store. In the circumstance where you are not satisfied with the quality or condition of our products, you may return the item(s) within seven (7) days for a full refund of the purchase price less shipping cost from and to GFURN – no questions asked. Any free shipping applied to your original order may be deducted from your refund. For example, if we offered free shipping on your order, we will refund you for the purchase price of the returned items, but we will deduct our actual shipping costs. The 7-day money back guarantee period will begin from the date that the customer receives its product. If there is no receipt of delivery, the date shall be assumed to be three business days from the date of dispatch. Item must not be damaged and in original condition and must be returned in original packaging, in an unmarked and unused condition, unassembled and complete with any accessories.
If returned products are not in their full original condition and packaging, including all original wrappings, a restocking fee of 10% will be charged and taken off the total refund.
Please note that all shipping charges are non-refundable. Therefore, the following fees and charges will not be reimbursed:
- Delivery charges from GFURN
- Delivery charges to return the product to GFURN
The customer must comply with directions from GFURN staff to facilitate a return.
Upon receipt of the products, your merchandise will be inspected and the refund will be issued within thirty (30) business days.
Refunds are typically issued through the same transaction method you used in the original purchase. Should you wish to be refunded through a different method, please call our customer service center at 1-855-55G-FURN (1-855-554-3876)
All returns require an RMA number (Return Merchandise Authorization) issued by GFURN. The warehouse will refuse any returns without this authorization.
To return a purchase, please simply follow these instructions below :
- Send us an email to email@example.com or call us within the 7-day period after delivery to request a Return Authorization Form.
- Prior to returning the item, this form must be filled out and emailed back to firstname.lastname@example.org or faxed for approval. Add a picture of the packaged product you want to return.
- Please attach the Return Form to each box being returned. Original receipt is needed for any returns. The address will be provided upon advice of the refund/return request.
SALE items are considered a FINAL sale and can not be returned for refund.
We are sorry but commercial purchases are not covered by the right to return.
Other than in accordance with GFURN 7-Day Money Back Guarantee, GFURN does not provide refunds.
GFURN reserves the rights to make changes to these terms and conditions without prior notice.
Damaged or faulty returns
We take great care to make sure your items are shipped safely. Each order is insured in the unlikely event that damage occurs during the shipping process. While cases are rare, damages do happen once in a while. All items must be opened and checked by the customer at time of delivery before the delivery person leaves, otherwise we cannot be liable for damage incurred during transit. If a customer is to receive a damaged or faulty item, they must notify GFURN upon receipt of the goods and follow the correct returns policy as stipulated above.
If there is any damage or if any product is defective, you must tell the driver you reject the delivery due to damage during shipping and note it on the receipt with ‘Damaged Upon Arrival’. In order to process your claim, please send us up to three (3) pictures including one of the box that the item shipped in, to email@example.com. All damage not noted with the driver present can not be claimed. Make sure to keep all of the original packing material. After delivery is refused, our customer service staff will file a claim and work with you in a timely manner to arrange a replacement or refund at no extra cost to you. If the product is accepted and damaged, you will be responsible for filing a claim with the proper carrier.
GFURN must issue a return authorization prior to customers returning goods. Unauthorized returns will not be accepted.
Any damaged or faulty claims after seven (7) days of delivery will not be accepted as a refund and will be treated as a warranty claim. In this case, it will be the responsibility of the customer to pay for all return costs. Returned items must be in their original packaging and condition, with all accessories and not be used or altered in any way. They must be unmarked and unassembled in any way.
GFURN is committed to the excellence of its products and provides superior customer service, that’s why all GFURN products are backed by a twelve (12) months comprehensive warranty.
A very responsive after sales department is available to help you with any queries after your purchase. Most issues are resolved within 72 business hours. Contact us at firstname.lastname@example.org if you require any assistance with your product after purchase. GFURN's liability under this warranty is to repair or replace (at its discretion) any part or product covered by this (or any implied) warranty free of charge.
This warranty does not cover:
- Normal wear and tear
- Damage arising from abnormal use, abuse or negligence
- Products which have not been maintained, or which have been modified
- Any indirect or consequential loss
This warranty applies only to the original purchase. Proof of purchase is required. To the extent committed by law, all other warranties, express or implied, are excluded. All goods subject to warranties must be returned to us in original packaging for inspection and assessment at your cost. The warranty is valid in Canada only, and is non-transferrable. We do not offer warranty services on items shipped internationally.
Warranty does not apply to commercial usage or shall be void should the original purchase change ownership.
Coupon codes you get from our newsletter or other promotions cannot be combined with other discounts and sale items. Coupon codes that you have received through gift cards or as compensation, cannot be used in conjunction with our normal discount percentages. Once you have written your coupon code in the box, your discount will be deducted from the final amount while the general rate discount - described at the top of this page - will be automatically deducted without you having to do anything. It is not possible to use two coupon codes in the same order. If you have two coupon codes, you must therefore choose which one you want to use. Coupon code offers are only available with orders placed on gfurn.com and are not valid with orders associated with other marketplaces, shopping engines or auction sites.
SAFEGUARDING PERSONAL INFORMATION
CREDIT CARD FRAUD, PROTECTION AND PREVENTION
When you place an order on GFURN, by either a credit card or PayPal, you may be sent an email from our Fraud Team requesting further information to confirm the identity of the card holder, such as a copy of your credit card and drivers license. This is to ensure a safe and reliable shopping experience and to protect you against fraud.
When GFURN requests further information to confirm the identity of the cardholder, your order will be placed in pending status and will remain pending until your order has passed our Fraud Team's internal checks. If you do not provide the required information, your order will be cancelled and your payment will be refunded back to the original payment method. These information requests are sent to help protect credit card and PayPal account holders from online fraud. GFURN may take further action against customers identified to be making fraudulent transactions.
Your selected furniture is a unique individual. Leather and Fabrics are natural upholstery options and unique variance in shade, texture, color or grain is to be expected. A natural occurrence in leather is the appearance of creases; this is not a manufacturing defect. Wood grains and color tones are also subject to variation and naturally change appearance with age. Stone finishes such as marble and granite will differ in color and veining. During the manufacturing process, slight blemishes can occur in steel products; this is not a manufacturing defect. As a result, we cannot guarantee that the finish of the ordered wood, leather, or stone will be exactly as pictured. These naturally occurring characteristics are not viewed as damages or defects.
GFURN uses only the finest Italy leather in finishing of our furniture. In order to keep our collection affordable, your piece may also include "leather-match" material such as vinyl in areas of the piece that are not for seating such as the back and sides of some the items. This does not take away from the appearance or durability of the piece. However, if you require "Full Leather" for your furniture, please contact us to discuss the upcharge for full leather.
Unless otherwise mentioned, GFURN furniture does not come pre-assembled. All our products include simple step-by-step instructions on how to assemble.
The design of the website and all its graphic elements (text, images, logos and other materials) are owned by GFURN or its commercial partners. It is not permitted to use, copy or imitate these without GFURN's explicit prior authorization. If you believe that the images or products on this website infringe your or a third party’s rights, please immediately inform GFURN so we can assess the alleged infringement and remove the relevant images or products if required. GFURN cannot be held responsible for any infringement by its commercial partners or by the users of the website.
RESALE, DISTRIBUTION AND CUSTOMS LIMITATIONS
The sale, supply and distribution of goods are located in Canada. You should be aware that in some countries the offer and resale of the goods, which have been legally purchased in Canada, is not permissible under the local national law in force.
When you visit gfurn.com or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Gfurn.com uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of our websites and compiles reports for us on activity on our websites. Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using Gfurn.com online shop, you consent to the processing of data about you by Google in the manner and for the purposes set out above. For more information please visit: http://www.google.com/intl/en/policies/privacy/
LICENSE AND WEBSITE ACCESS
GFURN grants you a limited license to access and make personal use of this website and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of GFURN. This license does not include any resale or commercial use of this website or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this website or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of GFURN. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Gfurn and our associates without express written consent. You may not use any meta tags or any other ":hidden text": utilizing GFURN's name or trademarks without the express written consent of GFURN. Any unauthorized use terminates the permission or license granted by GFURN. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of GFURN so long as the link does not portray GFURN, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any GFURN logo or other proprietary graphic or trademark as part of the link without express written permission.
REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT
Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of ":spam". You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. GFURN reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant GFURN and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant GFURN and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify GFURN or its associates for all claims resulting from content you supply. GFURN has the right but not the obligation to monitor and edit or remove any activity or content. GFURN takes no responsibility and assumes no liability for any content posted by you or any third party.
DISCLAIMER OF WARRANTIES AND LIMITATIONS OF LIABILITY
Your use of the website is at your sole risk unless otherwise explicitly stated. The website, including the information, services and content is provided on an ‘as is’ ‘as available’ and ‘with all faults’ basis. GFURN disclaims all express or implied conditions, representations, and warranties of any kind, including any implied warranty or condition of merchantability, satisfactory quality, fitness for a particular purpose, or noninfringement. GFURN makes no representations, warranties, conditions or guarantees as to the usefulness quality, suitability, truth, accuracy or completeness of the website. GFURN makes no warranty or representation that: (a) the website will be uninterrupted, timely, secure, or error-free; (b) the results that may be obtained from the use of the website will be accurate or reliable; (c) the quality of any products, services, content, information, or other material purchased or obtained from the website will meet your expectations or requirements; or (d) any errors in the website will be corrected. You assume all risk for any damage to your computer system or loss of data that results from obtaining any content from the website, including any damages resulting from computer viruses.
To the full extent permitted by law, GFURN is not liable for any direct, indirect, punitive, special, incidental, consequential, or exemplary damages (including, without limitation, loss of business, revenue, profits, goodwill, use, data, electronically transmitted orders, or other economic advantage) arising out of or in connection with the website, even if GFURN has previously been advised of, or reasonably could have foreseen, the possibility of such damages, however they arise, whether in breach of contract or in tort (including negligence), including without limitation damages due to: (a) the use of or the inability to use the website; (b) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained, or messages received or transactions entered into, through or from the website; (c) statements or conduct of any third party on the website, including without limitation unauthorized access to or alteration of transmissions or data, malicious or criminal behavior, or false or fraudulent transactions; or (d) content or information you may download, use, modify or distribute.
By purchasing from this website you, the customer, hold us, GFURN, harmless of any liabilities that may be caused by misuse of products sold by us. GFURN will not be held responsible for damage to person or property caused by furniture that is defective. Any damages are limited to the replacement or repair of the item purchased only.
Any controversy, claim or dispute arising out of or relating to these Terms and Conditions, your use of the GFURN website or the relationship which results from these Terms and Conditions, including without limitation, the performance, breach, enforcement, existence or validity of the matters provided for in these Terms and Conditions which cannot be amicably resolved, even if only one of the parties declares that there is a difference (collectively, a "Claim"), will be referred to and finally settled (to the exclusion of the courts) by private and confidential binding arbitration before a single arbitrator held in Montreal, Quebec in English or French and governed by Quebec law pursuant to the Arbitration Act, 1986 (Quebec), as amended, replaced or re-enacted from time to time. The arbitrator shall be a person who is legally trained and who has experience in the information technology field in Canada and is independent of either party. Any such Claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim, controversy or dispute of any other party. You agree to waive any right you may have to commence or participate in any class action against us related to any Claim and, where applicable, you also agree to opt out of any class proceedings against us. Notwithstanding the foregoing, we reserve the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.
You waive, release, discharge and relinquish any and all claims that you have now or may have against GFURN which are connected with, arise out of, relate to or are incidental to the use of the website. You agree to indemnify and to keep indemnified GFURN and hold harmless from and against any and all claims, loss, damage, taxes, liability and/or expense that may be incurred by GFURN arising out of or in connection with the use of the website and the use of any GFURN products.
SITE POLICIES, MODIFICATIONS AND SEVERABILITY
Last edited on: 29/09/2023.